Smith Blade Campaign FAQ

Order Fulfillment Information:

The Smith Blade was offered through Kickstarter, which is a crowdfunding platform rather than a traditional online store. Kickstarter campaigns support the development and production of new products, so items are often not yet manufactured when backers pledge. Because the product still needs to be created—and in some cases new manufacturing facilities must be set up—fulfillment timelines can be longer than what you might expect from a standard retail purchase.

Additionally, overwhelming demand has influenced both production and shipping schedules. For the most accurate and up-to-date information, please visit the Updates section on our Kickstarter page, where we share behind-the-scenes progress on bringing the Smith Blade to life.

Delivery Expectations (estimated):

Founders Edition Orders: Expected to ship this month (January).

Early Bird Orders: Expected to start shipping in February.

All other orders will be shipped on a case-by-case basis, depending on the specifics of each order. If you have any questions, please contact our support team for assistance

*Please note that these timelines are estimates. As production continues and processes are refined, delivery schedules may change. Any updates will be shared through our vlogs and website. 

How the Survey Works:

• Items you pledged for on Kickstarter are listed at the top of your survey.
   
• Your Kickstarter pledge amount will appear in your cart as “Survey Code Balance.” This is a gift card assigned to your survey. Please verify that this balance is displayed before completing your purchase. If it’s missing, enter your survey code (found in your survey email) in the Discount Code/Gift Card field at checkout. Not doing so will make our checkout ask for the full amount of your pledge to complete the order.
   
• Upgrades: Click “Explore Upgrades” at the top of your survey page to view available options.
   

• Add-Ons: Ensure any additional or previously paid-for add-ons are added to your cart before checking out. 
  
  IF YOU DO NOT SELECT YOUR ADDONS DURING THE SURVEY THEY WILL NOT BE ADDED TO YOUR KNIFE/KNIVES.
  
  If you have already paid for an add-on, selecting it again in the survey will not result in an extra charge. It just lets us know which knife gets which feature, specially if you have multiple knives. 

• Review Your Order: Double-check all order details, including items in your cart and your shipping address, to reduce the chance of errors.
   

• Order Confirmation: After completing your survey, you will receive an email summarizing your order.
   

  Didn't Get The Survey? Visit this Link - https://hacksmith.store/apps/cc-survey?verify 
   
  Please note that this portal is not intended for modifying, or editing surveys that have already been submitted. Once submitted, surveys are considered final and cannot be changed through this portal. This portal is intended for individuals who have not yet been able to access their survey via email.
   

Payment & Pricing:

• November 13, 2025 4:00 PM EST:We’ve disabled international currencies on Hacksmith.store. Since all Kickstarter pledges and corresponding gift cards are in Canadian dollars (CAD), this change ensures there will no longer be any mismatches between your pledged items and your gift card balance caused by currency fluctuations or exchange rates. If you made a purchase before this change and noticed a substantial mismatch, please contact us at [e-mail] 

• February 11, 2026: US customers can now pay in USD again. We will continue to re-enable international currencies, as we have fixed the discrepancy issue.

• NEW February 13, 2026: We are issuing refunds for any sales tax that was charged to customers in Alabama. We do not meet Alabama’s economic nexus threshold for sales tax collection and are not legally able to register to collect and remit Alabama sales tax at this time.

Why can’t I add certain options to my order that I paid for on Kickstarter?

Due to the limitations of Kickstarter, it allowed add-ons that weren’t compatible with certain Smith Blade versions — for example, laser engraving or tritium on the Lite model, to be added to your pledge.

Because Kickstarter payments are processed as a single pledge through Shopify, we can’t refund individual add-on amounts. However, any unused balance from your pledge can be applied toward shipping, taxes, or to purchase other items when completing your survey.

Why was my order cancelled, or why can’t I place my order?

There are a few common causes:

• Shipping Restrictions: Due to import laws and regulations, certain products (such as Mini-Sabers) cannot be shipped to countries like Germany, Australia and Mexico. If your survey contains one of these items, please remove it to ensure your order can be processed and shipped successfully.
   
• Incomplete survey: Please ensure your survey is fully completed — missing details can prevent checkout.
   

If your order was cancelled, check your email for a message from us explaining the issue and next steps.

Can I make changes to my order?

• Production has begun. Corrections can only be made for errors caused by a malfunction in the survey itself. If incorrect options were submitted for any other reason, we are unable to modify the order. Please review all selections carefully before submitting. 
   
• Some changes might require cancelling your order and waiting 24 hours for the survey to reset.

Shipping & Addresses:

 

Why doesn’t my address work at checkout?

There are a few reasons an address might be rejected:

• We cannot ship to PO boxes.
   
• UK addresses without a number should include “0” or “1” before the street name.
   
• Military bases are not supported by our couriers.
   
• School dorms require the school’s official shipping address — please confirm it with your institution.

If you’ve double-checked these and still can’t proceed, try simplifying your address format or contact our support team for help.

NOTICE: Third-party tracking apps such as Route, Shop by Shopify, and similar services are not designed to handle pre-orders or split shipments. In our testing, these apps may time out and incorrectly mark an order as “delivered,” or, in the case of split shipments, show the entire order as delivered even though only part of it has shipped.

For this reason, we do not recommend using tracking apps for orders that include Smith Blade pre-ordered products. The most accurate way to check the status of your pre-order is to log into Hacksmith.store and view your order details and status directly from your account. 

Orders may ship in multiple packages:

Products are shipped as they become available. Items that have shipped will appear in your shipping email. If you have not yet received an item from your order, it likely has not shipped yet and is not lost. You will receive an additional email notification once the remaining item(s) ship.

Why is there an extra shipping charge labeled “Customized Product”?

The “Customized Product” shipping charge is a system requirement for handling orders with custom Smith Blades. Because our U.S. fulfillment center can’t process custom knives, a small portion of the shipping fee is separated to ensure your custom order is routed correctly. This doesn’t necessarily mean there are two shipments — it’s simply how our system manages custom orders behind the scenes.
 

However, especially for U.S. customers, this charge also helps us split and route certain products in your order towards our U.S. fulfillment center if need be to minimize the impact of U.S tariffs.

U.S Tariffs:

The Smith Blade STANDARD 14-in-1 and PRO 21-in-1 are made in Canada, and are expected to qualify under CUSMA (the United States–Mexico–Canada Agreement), which would mean that Smith Blade orders shipped to the USA should not incur tariff charges. 

We are currently undergoing verification to confirm full qualification and will provide an update as soon as we have final confirmation. 

The Smith Blade LITE 7-in-1 is not included in this exemption, as it is manufactured in China.

Support Notice:

Support ticket volume is currently high, and our team is working as quickly as possible to respond to everyone. To help us assist you efficiently, please keep the following in mind:

• Submit only one ticket: Sending multiple tickets about the same issue can slow down our response time, and duplicate tickets may be flagged as spam. One clear ticket ensures your request is addressed as quickly as possible.
   
• Review the FAQ before submitting: Many common questions are already answered in our FAQ. Reviewing it first could save you time and help you find an immediate solution without waiting for a response.
   
• Provide detailed information: Include all relevant details, such as account info, screenshots, error messages, and steps you’ve already tried. The more information you provide, the easier it is for our support team to understand the issue and resolve it faster.
   

Thank you for your patience and cooperation. We appreciate your help in making the support process smooth for everyone.

Miscellaneous:

 

Does anodization help protect from rust?

• No, anodization does not help protect against rust — it is mainly used to add color. Titanium is already highly resistant to rust and corrosion on its own.